# Frequently asked questions Quick answers before your first visit. For anything else, call us and we will gladly help. **How do I book?** Online through the Reservio booking system, or by phone on +420 608 885 540. Please book dental hygiene by phone. **How much does grooming cost?** Prices are indicative and depend on size, type and condition of the coat. See the price list; we confirm the exact price when you book. **What does complete grooming include?** Wash with hypoallergenic cosmetics, drying, a cut as the owner wishes, nail trim, ear cleaning and paw hygiene. **What is not included?** Detangling heavily matted coat and undercoat, flea treatment, a creative cut, a scissors-only cut without clippers, and dental hygiene. Please tell us when you book. **Do you groom cats too?** Yes. Complete cat grooming includes nail trim, a cut as the owner wishes, washing and gentle drying suited to cats. **Can I book a SPA program without a haircut?** Yes. SPA programs can be done without a haircut or stripping and are suitable for dogs up to size L. **Is dental hygiene done under anesthesia?** No. It is done without anesthesia, with an ultrasonic brush. It is not a substitute for veterinary dental treatment. Booking is by phone. **When are you open?** Monday to Friday 10:00–20:00. Closed on Saturday and Sunday. **Where can I find you?** Slezská 1161/19, Prague 2 – Vinohrady. **What is the aggression fee?** If the animal is aggressive during grooming, we add a fee of 50 % to the price of the service. [Book online](https://salon-richie.reservio.com/) [Call +420 608 885 540](tel:+420608885540) --- Source: https://www.salonrichie.cz/en/faq/ Updated: 2026-11-08 **Salon Richie Grooming & SPA**, Slezská 1161/19, Praha 2 – Vinohrady Phone: +420 608 885 540 · info@salonrichie.cz Open: Monday–Friday 10:00–20:00 Online booking: https://salon-richie.reservio.com/